IT Help

Research Systems Infrastructure Platform team

Bio21 Research Systems Infrastructure Platform (RSIP) team is the residential specialist IT team of the Institute. The team provides specialist computing services to the Institute's management and core platform-technology facilities. They also manage institute-wide IT infrastructures and services, and co-ordinate with central or departmental IT teams to provide support to all Bio21 members.

Bio21 Research Systems Infrastructure team's operations are governed by guidelines from the Institute's IT Committee and wider university policies.

The team has strong expertise development and support for in specialist research software and hardware; networking; MacOS; Unix/Linux servers, web applications and databases.

 Does Bio21 RSIP support you?

We provide support to members working in platform technology facilities and Bio21 Management. Our services extend to all members of the Institute in any computing matter related to services provided by our core platform technology facilities. 

If you are a member of one of the research groups that came from various departments, faculties or industries to conduct collaborative research here at Bio21, unless your group has a formal support arrangement with Bio21, you will receive IT support from your faculty IT or central IT services and therefore should contact them for any issues internal to your group.

We can co-ordinate with central IT services or faculty IT teams to resolve your IT problems beyond your group. If you are unsure about who to contact, we can direct you to the right place.


Room G54B, ground floor (near Store)
E: bio21-it [at] 
T: 8344 2224

Thu D. Nguyen, Research Systems Infrastructure Manager
E: t.nguyen [at]

Jim Dang, Research Systems Infrastructure Support Officer
E:bio21-it [at]

Log a help request on Bio21 Intranet

Central  and Faculty IT help: